Get in touch

+001.800.353.7036

stay@mycousinsplace.com

  • Can I check-in early?

    We are a very small business. Unfortunately, we can't accommodate early check-ins.

  • Can I check-in late?

    Yes, check-in is anytime after 4:00PM. We use a self-check-in system here. There is no need to get in touch when you arrive, unless you need assistance of course!

  • Can I check-out late?

    We are a very small business. Unfortunately, we can't accommodate late check-outs.

  • Do you require ID at booking?

    ID collection is required after a reservation is made. Guests will recieve a link via email and SMS text message to upload their ID to our secure portal.

  • Is there a front desk?

    No, we are not staffed around the clock and do not have a front desk. If you have urgent issues you can call us anytime. 

  • What is the check in code and check out code field when making a reservation?

    Feel free to just skip over this! It is not neccesary to fill out. 

  • What if I need to alter my reservation?

    Email us at stay@mycousinsplace.com so we can assist in adjusting your reservation. Please note: following cancellation, it may take 3-5 days for your refund to reflect in your account.  

  • I've cancelled my stay, when will I get my refund?

    We understand that sometimes plans change! We work hard to issue refunds within 1 business day following cancellation. Once a refund is issued, you will receive a confirmation email from us. Refunds may take 5 or more business days to reflect in your account. 

  • Do you offer group rates?

    We are a 14 room establishment and unfortunately are unable to accommodate group rates.

  • Why does pricing keep changing?

    Our rates fluctuate depending on several factors such as time of year, day of week, vacancy rates, etc...

  • What is the Meals & Rooms charge on my folio?

    The charge you see is for the Vermont Meals & Rooms tax.

    This tax is paid when purchasing meals or alcoholic beverages served in bars and restaurants and when renting a room. 

  • Is there parking available on site?

    Parking Options


    Garage Parking:


    Marketplace Garage 

    147 Cherry Street 

    Overnight parking is permitted for up to 48 hours at the Marketplace Garage. The daily rate is $10 per 24-hour period. Pay with ParkMobile app or at kiosk.


    Downtown Garage

    41 Cherry Street 

    60 College Street 

    Overnight parking is permitted for up to two weeks at the Downtown Garage. The daily rate is $8 per 24-hour period. Pay with ParkMobile App or at kiosk.

    EV ChargePoint - 2nd Level




    Street Parking:

    Check parking signs carefully. The street in front of the building is resident only - not for guests. Pay with ParkMobile App or kiosk.



    On-Site Parking: 

    First-come, first served and NOT guaranteed with a booking. It is available to guests during their reservation period only.


    ** If you have a flight to catch or otherwise do not want to risk being blocked in by another vehicle - use garage or street parking instead! **


    There is limited parking beside the building. You may park in driveway spaces marked 36 or 38 ONLY. Do NOT park in driveway spaces marked 44 or 54; you will be towed at your expense.


    Important! If you choose to use the driveway - Leave your contact information on the whiteboard just inside the front door that corresponds to your parking lane (marked either 36 or 38). Please leave your room number, license plate number and phone number on this whiteboard. Email the same information to stay@mycousinsplace.com. If blocking another vehicle you may be asked to move your car. Please respond promptly. Any unidentified cars are subject to towing at vehicle driver’s expense.


    Park at your own risk. Pull all the way forward. Remove valuables. Lock your vehicle. 


    Idling is illegal. Do NOT let your back bumper hang over or otherwise block the sidewalk. Vehicles idling and / or blocking the sidewalk or bicycle lane may be ticketed and TOWED by the City of Burlington at vehicle owner’s expense. 




    Electric Vehicle (EV) Charging: 


    City Market / Onion River Co-op:

    84 South Winooski Avenue


    ChargePoint EV Charging Stations:

    82 South Winooski Avenue

    45 Cherry Street 

    175 Main Street 



  • Is there free wifi?

    Yes! We have free gigabit internet.

    Our wifi is fast and free!

  • Do you offer luggage storage?

    Unfortunately, we cannot offer luggage storage at this time, however there are storage options in the city!


    The UPS Store: 70 S Winooski Ave, Ste 1W, Burlington, VT 0540


    Other storage options in the city can be found by clicking the button below:

    Luggage Storage
  • Can I ship items to the building?

    No, without a front desk we can not reliably receive packages onsite.



    You can, however, ship items to the local UPS Store. UPS does charge a small handling fee. 



    UPS: Address: 70 S Winooski Ave, Ste 1W, Burlington, VT 05401




  • Can I store my bicycle?

    We have a bike rack behind the building. You'll need to bring your own lock.

    We don't recommend storing bikes here overnight. Instead, you can bring them in your room. We ask that bikes not be left in common areas.

  • What are options for Public Transport?

    Shuttle

    Walking down to the waterfront or up to UVM and the medical center takes about 15 minutes. If you would rather catch a lift, there is a free shuttle that travels up and down College Street from the waterfront to the University of Vermont Medical Center, with stops at the Church Street Marketplace, the city library, and the UVM campus along the way. The College Street Shuttle runs every 15 minutes and is just a couple blocks away from the house (under five minutes on foot). There are spots for two bikes on the shuttles which is especially nice after a long ride on the Burlington Bike Path!


    Bus

    The Burlington Transit Center is located at 45 Saint Paul Street, and is a 7 minute walk from the house. The Transit Center is the hub for Burlington’s city and regional commuter bus, the CCTA. Megabus, Vermont Translines, and Greyhound have stops here as well.

    Green Mountain Transportion -City Loop - Bus route 8. Check out their website for information regarding times & stops. 


    Rail: 

    Union Station -1 Main Street

    Burlington, VT 05401 ( 5 minute drive or 15 minute walk away)

    Essex Junction Station - 29 Railroad Avenue,  Essex Junction VT 05452 (18 minute drive


    Airport: 

    The Burlington International Airport is located in South Burlington at 1200 Airport Drive. The airport is 10 minutes from the house by car and is served by city bus (CCTA), Uber, and taxis.


    Local Cab: 

    Green Cab is a popular one and can be scheduled in advance.


    Uber works well here.


  • How far are we from Church Street Marketplace?

    We are only a 4 minute walk to Church Street Marketplace. Our accommodation is centrally located, in the heart of downtown. 

  • How far are we from the University of Vermont Medical Center?

    We are a 7 minute drive or 20 minute walk to UVMMC.

  • Are pets allowed?

    Pets are not allowed. 

    If you have a service animal we will need proof of current vaccinations emailed to us directly from your Veterinarian. Vaccination emails can be sent to stay@mycousinsplace.com


    In addition, we will need list of duties the animal is trained to perform. 


    Service animals must stay with their person at all times and are never to be left unattended on the premises.  

  • Are there age requirements for guests?

    Yes, we do not allow children under age 5.


    Children must be accompanied by a parent or guardian at all times. 



  • How far are we from the bike path?

    We are a 5 minute ride to Waterfront Park where you can pick up the Burlington Bike Path!

  • Is there Air Conditioning?

    We do not use air conditioning. The building is from the 1800's and our power circuits do not support it. Please plan accordingly. 

  • Where can I charge my electric vehicle?

    EVmatch Charging Station: 

    12 Drew St, Burlington, VT )5401


    ChargePoint Charging Station:

    45 Cherry St, Burlington, VT 05401 


    ChargePoint Charging Station:

    50 Lakeside Ave, Burlington, VT 05401 

  • Do bedrooms have private bathrooms?

    No, none of our bedrooms have private bathrooms. All of the bathrooms on the property are shared amongst guests. 

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